Who This Privacy Policy Applies To

This policy applies to visitors and customers who use the Goodfellow website. It covers people who browse our products, create accounts, place orders, contact customer service, or interact with our online services.

It also explains how we handle information collected through cookies and similar technologies while you use our website.

Information We Collect

Personal Information You Provide

We may collect information that you choose to give us. This can include your name, email address, phone number, billing address, shipping address, and account details.

When you get in touch with our support staff, you can also give information. For instance, we might get information about a query, exchange, return, or problem with an order.

Order and Transaction Information

When you make a purchase, we collect information needed to process the order. This may include the items purchased, order number, delivery details, billing information, and transaction status.

We may also keep records related to returns, refunds, exchanges, and other order-related requests.

Device and Browsing Information

Some information is collected automatically when you visit our website. This may include your IP address, browser type, device type, operating system, and pages you visit.

We may also receive information about how long you spend on certain pages and how you interact with different parts of the website.

How We Collect Your Information

Information You Provide Directly

You provide information when you create an account, complete checkout, contact us, sign up for communications, or use other features on our website.

For example, your shipping information is collected when you enter your delivery details during checkout.

Information Collected Through Our Website

Our website may automatically collect certain technical information as you browse. This helps us understand how the site is being used.

It can also help us identify broken pages, loading problems, and other technical issues that may affect your experience.

Cookies and Similar Technologies

We may use cookies and similar tools to remember preferences and support basic website functions. These technologies can also help us understand how visitors use our website.

Some cookies are temporary, while others may remain on your device for a longer period.

How We Use Your Information

Processing and Fulfilling Orders

We use your information to process purchases and get orders ready for delivery. It may also be used to send order confirmations and shipping updates.

Your information can also help us manage returns, exchanges, refunds, and other requests connected to your purchase.

Providing Customer Support

When you contact Goodfellow, we use the information you provide to understand your concern. This allows our support team to give you a more relevant response.

For an order-related question, we may need details such as your order number or email address.

Improving Our Products and Website

We may study general website activity to see what is working well and where changes may be useful. This can help us improve navigation, page performance, and website features.

Customer feedback may also help us understand where shoppers experience confusion or difficulty.

Marketing and Communications

Where permitted, we may use your information to send newsletters, product updates, or promotional messages. You can choose to stop receiving marketing emails at any time.

Each marketing email will include an unsubscribe option. Removing yourself from marketing messages does not normally affect essential order communications.

Cookies and Tracking Technologies

Types of Cookies We Use

Cookies can help our website remember certain settings and provide essential functions. Some may be used for website performance and analytics.

You can usually control cookies through your browser settings. Certain website features may not work as intended if all cookies are disabled.

Analytics and Advertising Technologies

We may use analytics tools to understand general patterns in website traffic. These tools can help us see which pages are visited and how people move through the site.

Advertising technologies may also be used to measure online campaigns or understand whether certain advertisements are reaching the intended audience.

Managing Your Cookie Preferences

You can accept, block, or remove cookies in the majority of browsers. You can typically find your browser’s security or privacy settings.

Where additional cookie controls are available on our website, you can use those options to manage your preferences.

How We Share Your Information

Service Providers and Business Partners

We may share necessary information with companies that help us operate the website and provide services. These may include hosting providers, customer support services, analytics providers, and order management companies.

These providers receive information needed to perform their assigned services.

Payment and Shipping Providers

Information required to complete your purchase may be shared with payment processors and shipping providers. This allows payments to be handled and orders to reach the correct destination.

These companies may have their own privacy policies governing how they handle information.

Legal and Regulatory Requirements

We may disclose information when required by law or a valid legal request. This may include requests from courts, regulators, or government authorities.

Information may also be shared when necessary to protect our legal rights, customers, website, or property.

Payment and Transaction Information

Secure Payment Processing

Payment details are processed through systems designed to handle transaction information securely. We use payment services appropriate for completing purchases through the website.

Access to payment-related information is limited according to the needs of the transaction and applicable service arrangements.

Third-Party Payment Providers

Some purchases may be processed by independent payment providers. When you use one of these services, your payment information may be handled directly by that provider.

We recommend reviewing the provider’s privacy policy to understand its specific data practices.

Data Security and Protection

How We Protect Your Information

We take reasonable steps to protect the personal information we hold. These measures may include technical safeguards, access controls, and internal procedures.

Access to customer information is limited where appropriate to people and service providers who need it for legitimate business purposes.

Limitations of Online Security

Online security can never be guaranteed completely. Even with reasonable safeguards, no website or electronic transmission is entirely free from risk.

For this reason, we encourage you to use care when sharing personal information online and to keep account credentials confidential.

Data Retention

How Long We Keep Your Information

We keep personal information for as long as it is reasonably needed. The period can depend on why the information was collected and whether we have an ongoing relationship with you.

Some records may also need to be retained for accounting, legal, security, or business purposes.

Factors That Determine Retention Periods

Retention periods can vary depending on the type of information and how it is used. We may also consider legal requirements and whether information is needed to resolve a dispute.

When information is no longer reasonably required, we may delete it or otherwise dispose of it appropriately.

Your Privacy Rights and Choices

Accessing and Updating Your Information

You may contact Goodfellow if you believe information we hold about you needs to be corrected or updated.

Depending on applicable requirements, you may also request access to certain personal information associated with you.

Requesting Deletion of Your Information

You may ask us to delete certain personal information where applicable. Some information may need to remain on our records because of legal, security, accounting, or other legitimate requirements.

We will review deletion requests based on the circumstances and applicable obligations.

Opting Out of Marketing Communications

If you no longer want marketing emails, you can use the unsubscribe link included in those messages. Your request will not normally stop important communications about an order you have placed.

These may include order confirmations, shipping updates, or other necessary service messages.

Managing Cookies and Privacy Preferences

You can manage cookies through your browser settings and any privacy controls offered on our website.

Your choices may affect certain website functions, particularly features that rely on cookies to remember information.

Children’s Privacy and Third-Party Links

Children’s Privacy

The Goodfellow website is intended for general shoppers and is not designed to knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate steps.

Third-Party Websites and Services

Our website may sometimes include links to third-party websites or services. These websites operate independently from Goodfellow.

Their privacy practices may differ from ours. We recommend reading their privacy policies before sharing personal information with them.

Updates to Our Privacy Policy

Changes to This Privacy Policy

Our Privacy Policy may change from time to time. Updates may be made when our services, website features, technology, or privacy practices change.

When we make changes, the revised policy will be posted on this page.

Effective Date and Last Updated

The date shown on this page indicates when the current version of the Privacy Policy took effect or was last updated.

We recommend checking this page occasionally so you remain familiar with our current privacy practices.

Contact Goodfellow About Privacy

How to Contact Us

If you have a privacy question, you can contact Goodfellow through the customer support details provided on our website.

Please include enough information to help us understand what you need assistance with.

Privacy Questions and Requests

You can contact us with questions about the information we collect, how it is used, or the choices available to you.

When submitting a privacy request, we may need certain details to verify and process the request appropriately.